At Creston Veterinary Hospital, our goal is to make every veterinary appointment a positive experience for our beloved patients and their proud owners.

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What to Expect at Your First Appointment

Knowing what to expect at your first appointment with us will help make the process more pleasant for both you and your companion.

1. Get Settled

We ask that you try to arrive approximately 10 minutes early to fill out our New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.

2. Veterinary Examination

One of our veterinarians will review your animal companion's medical history and discuss your concerns about their health with you. They will then perform a thorough examination of your pet. 

You will be able to ask your veterinarian any questions you have during this time.

3. Diagnosis & Treatment

Once your pet has been assessed, we will provide you with a diagnosis and options for treatment.

After we've treated your pet, we will create a detailed report of our diagnosis and the treatment plan. We will keep this information readily available for whenever it may be needed.

Pet Owner Resources

Click on the links below to view or access resources for pet owners.

Urine & Fecal Form | Please fill out prior to dropping off a sample.

New Patient Form | Please fill out prior to your first appointment.

Hospital FAQs

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

  • What types of payment options are available?

    Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, cheque, Visa and MasterCard.

    You can also use Trupanion, which is a pet insurance provider that offers and administers cat and dog insurance. All you have to do is pay your portion of the bill at checkout. Claims have never been so easy!

  • Are there payment plans available for my pet’s care?

    We are proud to offer Pet Card I-finance as a financing option. It offers an easy application process that will give you results in minutes.

  • Will I be provided with an estimate of costs?

    Integrity is important to us. We are happy to provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.

    We will always discuss our written estimate with you before you leave our facility, and may require a deposit based on our estimate prior to any further treatment.

  • Should I call ahead to book an appointment?

    Yes, it's important to call ahead to book an appointment in order to ensure we have room in our schedule to see your animal companion.

    In the event that your pet needs urgent care during our regular business hours, please contact us right away.

    Book Your Next Appointment

  • How do drop-off appointments work?

    A drop-off appointment is an unscheduled visit to our office. The doctor will see your pet at the earliest possible time, which may not be until the end of the day. You will be contacted when necessary to discuss your pet’s treatment plan. You can drop your pet off while they wait for their appointment, and your pet will be monitored and cared for throughout the day.

  • What is your appointment cancellation policy?

    As a courtesy to all of our clients, we ask that you respect our scheduling policies. Please notify us at least 24 hours in advance of any cancellations. We understand that conflicts with schedules can happen, and advise you to call and touch base with our team as soon as possible.

    Cancellations with less than 24 hours' notice are subject to a cancellation fee of $55.42 without notice. 

  • What types of animals do you treat?

    We take care of domestic animals of all sizes. This includes cats and dogs, exotic pets such as birds, rabbits, and rodents, and large animals such as cows, sheep and horses.

  • Where can I purchase my pet's prescription and food?

    You can purchase your pet’s veterinarian-approved products and diets at our in-house store. You can also enjoy the benefits of home delivery for these products, as well as a wide range of non-prescription items, via our online store.

  • Can you help with my pet insurance?

    We’re happy to help you fill out pet insurance forms for your furry friend’s visit.